Kriya Casino Privacy Policy

Welcome to the Kriya Casino Privacy Policy. This document explains how Kriya Casino ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who use the website at kriya-casino.vip and the Kriya Casino mobile app.

We understand that privacy is important to our players, especially when it comes to financial transactions and identity verification. That is why we have written this policy in plain, straightforward language — so you know exactly what happens with your data from the moment you register an account.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full set of rules governing your use of Kriya Casino.

Kriya Casino collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party services such as payment processors and identity verification providers.

Information you provide directly:

• Full name and date of birth
• Email address and mobile phone number
• Residential address
• Payment method details (bKash, Nagad, or Rocket account numbers)
• Identity documents submitted for verification (national ID, passport, or birth certificate)
• Communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Login timestamps and session duration
• Betting history and transaction records

The personal data collected by Kriya Casino is used for specific, legitimate purposes. We do not use your data in ways that are unrelated to the operation of the platform or your account.

If you have opted in to receive promotional communications from Kriya Casino, you can withdraw that consent at any time by contacting support or using the unsubscribe option in any marketing email.

Kriya Casino processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is required to fulfil the contract between you and Kriya Casino — for example, to operate your account, process transactions, and provide access to games.
• Legal obligation: We are required by law to verify player identities, maintain transaction records, and monitor for money laundering and fraud. These obligations require us to collect and retain certain data.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve the player experience. We ensure that our legitimate interests do not override your rights.
• Consent: Where we rely on your consent — for example, to send you promotional emails — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Kriya Casino does not sell your personal data. We share data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties with whom we may share data are:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC services may receive copies of identity documents to verify your age and identity. These providers are contractually bound to handle your data securely.
• Game providers: Game software providers may receive anonymised session data to ensure fair play and resolve technical disputes. No personally identifiable information is shared with game providers beyond what is strictly necessary.
• Legal and regulatory authorities: We may be required to disclose player data to law enforcement, regulatory bodies, or courts where required by applicable law. We will always seek to limit such disclosures to the minimum required.
• Fraud prevention services: We may share data with fraud detection platforms to protect the platform and its players from financial crime.

Kriya Casino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity documents: Retained for the duration of your account and for five years after closure.
• Support communications: Retained for three years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn, plus one year thereafter.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data by contacting our support team, subject to any legal retention obligations that apply.

Kriya Casino uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them again each visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how the platform can be improved. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

As a Kriya Casino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

Kriya Casino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• SSL/TLS encryption: All data transmitted between your device and the Kriya Casino platform is encrypted using SSL/TLS protocols.
• Encrypted data storage: Sensitive data, including payment details and identity documents, is stored using strong encryption at rest.
• Access controls: Access to personal data is restricted to authorised personnel who require it to perform their job functions. All access is logged and audited.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of security.
• Regular security reviews: Our systems are regularly reviewed and tested to identify and address potential vulnerabilities.

While we take every reasonable precaution, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone. Kriya Casino staff will never ask for your password.

Kriya Casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be suspended immediately, any funds will be withheld pending investigation, and all associated personal data will be deleted.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Kriya Casino supports all efforts to keep gambling away from underage individuals.

Kriya Casino may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, we will notify registered players via email or an on-site notification before the changes take effect. We encourage you to review this page periodically to stay informed about how your data is handled.

Your continued use of the Kriya Casino platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, please get in touch with the Kriya Casino support team.

We aim to respond to all data-related requests within 30 days. In complex cases, we may require additional time, in which case we will notify you of the expected timeline. All requests are handled confidentially and with respect for your privacy.